Arrearly
Account statement
By Wiqi Lee
Statement for
INV-2013
Generated Aug 26, 2026
Billed to
Orchid Wellness Clinic
Dr. Serena Koh
accounts@example.com
Summary
INV-2013 for Orchid Wellness Clinic is 8 days past due with $11,000 outstanding and a risk score of 7. The risk is contained, so the agent is chasing gently. Orchid Wellness Clinic usually pays 2 days late and has a reliability score of 90. So far the agent has made 1 decision and sent 1 message. If recovered, the fee would be $660.
Invoice detail
| Invoice number | INV-2013 |
| Status | overdue |
| Invoiced | $11,000 |
| Paid so far | $0 |
| Balance | $11,000 |
| Issued | Jul 1, 2026 |
| Due | Aug 18, 2026 |
| Age | 8 days past due |
| Risk score | 7 / 100 |
| Commission rate | 6% |
| Fee if recovered | $660 |
Customer
| Reliability score | 90 / 100 |
| Usually pays | 2 days late |
| Customer for | 22 months |
| Messages exchanged | 1 sent, 1 received |
Decision history (1)
| Date | Action | Outcome | Conf. | Risk |
|---|---|---|---|---|
| Aug 24, 2026 | Nudge | Sent, no human | 90 | 7 |
What every number here means
Risk score (0 to 100)
How likely a balance is to go unpaid without intervention. 0 to 29 is comfortable, 30 to 49 is worth watching, 50 to 69 is pressing, 70 to 84 is urgent, and 85 or above needs action now.
Reliability score (0 to 100)
How dependably a customer has paid before. 80 to 100 is strong, 60 to 79 is fair, 40 to 59 is shaky, and below 40 is poor. The agent opens warmer with reliable customers and firmer with the rest.
Confidence (0 to 100)
How sure the agent is that a decision is the right one. Below the autonomy threshold the message is drafted but held for a person rather than sent. Higher is surer.
Commission and fee
The commission rate is the agreed cut of whatever is recovered. The fee is that rate applied to this balance, so it is only earned if and when the invoice is actually paid.
Age and status
Age is days since the due date. Status moves from open to overdue, then to promised, partial, disputed, escalated, or paid as the account progresses.
PayPal transaction
Every payment settles through PayPal to the Heytugas.com account. Each row lists its date, the installment it covers, and the PayPal transaction id for reconciliation.